Q & A
Q: I would like to change my membership program, how do I do that?
A: Membership Holder (Non-commitment) can change their program at any time, to upgrade you must (1) self cancel your active subscription through your personal portal —> Membership details. (2) Sign up for a new program through your personal portal —> Resource Section —> Membership Options. This tab allows you to select and subscribe to a new membership tier without paying the initial $30 setup fee.
Membership Holders (Growth Commitment) Must Notify TEW Practitioner Coordinator if they would like to upgrade their membership tier. Please notify TEW 10 days prior to your monthly subscription renewal. Pay-As-You-Go Practitioners can opt in to a membership program at any time through the Facilitator Login —> Resource Hub —> Agreement & Memberships —> Sign Up for a Membership.
Q: I am taking a hiatus from offering services and using the Small Rooms and need to cancel.
A: We understand taking time off, Membership Holders (Non-commitment) can cancel their Room Usage subscription at any time. Please note: if your subscription is inactive for 3 months or more, your Practitioner Bio Page will become inactive. Your Personal Portal Login will remain intact allowing you to sign up for a Room Usage Membership program when it best suits you. Your Room Usage Agreement will remain active for the remainder of the year.
*Once you have signed back up for a program your bio page will become active again.
Q: I have reviewed the training on crafting services, I am wanting to revamp my services. I have an idea of the direction I would like to go, but need feedback.
A: We at TEW would love to help and support you in your growth, Submit your service under the New Service submission page and check the box indicating you would like feedback. If you are a Growth Commitment Membership holder Jackie will contact you directly to set up a meeting. If your membership is non- commitment the practitioner coordinator will receive your submission and offer support.
Q: ENROLLMENT - How do I know how many students have signed up for my class?
A: The Energy Within Employee service team will email each practitioner from theenergywithinservices@gmail.com with an enrollment update one week from the day of class and once again, 24 hours prior to class. If you wish to follow your enrollment, go to the class signup page at www.theenergywithinkc.com/classes, locate your class listing, and see the number of spots available. Alternatively, you may call the shop or email TEW team help desk at the services email for the fastest response.
Q: ADDITIONAL OR SPECIAL REQUESTS: I have specific room rental needs. How do I communicate this info?
A: See answer below that fits your room rental needs.
Within the online reservation form for both the SMALL room rental and the CLASSROOM rental there is an “additional requests” prompt for additional needs. This prompt is a field in the room reservation process, you can’t miss it.
If you have already submitted your reservation: You can edit your reservation via the automatic email confirmation you receive after booking, or call the shop and have the Services Team add your request in, or email the practitioner coordinator at tewpractitoners@gmail.com.
Q: REVISIONS & ADJUSTMENTS: I need to make adjustments to, or find my originally submitted class information from a previous reservation.
A: You can ONLY make revisions to your submitted class information within the time frame BEFORE your class is scheduled and you receive your Live Ticket Link Email from the Coordinator. Refer to the reservation auto confirmation email received after completing your submission. The title of the email should read “NEW RESERVATION: CLASSROOM”. Search your inbox or trash if you have deleted this confirmation email. At the bottom of this automatic email confirmation you will see a box that says “Change/Cancel Appointment.” Clicking this button will allow you to “Edit” your original submission. Your originally submitted information can also be retrieved here. The Practitioner Coordinator is not your personal assistant and will not have the time to retrieve and send to you the description, or any other information, which you had entered into the online submission fields for your class.
Q: TEACHER/SHOWCASE PAYMENTS / 1099 Status
A: If a teacher/practitioner (1.) Hold a public booked class or (2.) Participate in the Intuitive Showcase Readings they will be paid out from TEW as an independent contractor. If the practitioner occurs $600 or more in a fiscal year they will receive a 1099 tax form from TEW.
Q: TICKET RESERVATION and TEACHER PAYOUT: How do I get paid for my class/ Showcase Reading?
A: For CLASSES and TEW Showcase Readings: Due to many booking, payment, scheduling, reservation, communication, and logistical issues TEW handles all public booked class signups and class fee collections. Signup and payment for class tickets can be made online, over the phone with TEW, or in person at TEW with cash, check, credit card, or debit card.
Payout Schedule ->
Teachers can reserve the classroom for private events, collect their own payment, and do their own marketing. TEW will not offer any marketing or exposure for private events. Please select “private event” when selecting seating number during room reservation process.
Q: I have friends/ Family that I would like to attend my classes, do they have to pay?
A: (1) Your friend can attend at a discounted rate of 65% off your class fee. You can request a coupon code that will apply the discount to your class, please notify (email ) TEW to setup your code. (2) You can use the coupon code and sign your guest up online paying the 35% fee if you choose to let them attand free. TEW staff will not be held responsible for confusion related to bookings, available seats, or class payments if a practitioner fails to register or give notice for their guest.
Q: Can I offer a class and accept donations for payment?
A: It is advised not to offer donation base classes as the No Show percentage for these types of classes is over 50%.
If you would like to offer a donation base class, you can rent the Classroom as “Private Event” and collect your own donations.
Q: CLASS DESCRIPTION: How can I write the most impactful description for my class? Help!
A: The Resource Hub at on your Facilitator or Private Login Page features a section dedicated to tips and a tutorial for How to Write a Description that Calls to Action. This document contains basic and professional advice to help you in writing an effective, clear, concise, and enticing class description.
Q: DESCRIPTION LENGTH: I can’t fit the full class description in the box provided, what now?
A: Characters are limited by our website/ticket booking host. Who doesn’t hate character limits?! We encourage a more lengthy, detailed description in your Facebook event. Please follow the prompted boxes provided to submit your description to the best of your ability.
Q: DESCRIPTION LACKING: I lost the copy of my originally submitted description, how can I retrieve it?
A: You can retrieve the original description, poster, and other information by locating the auto confirmation email confirmation received after your reservation submission. The title of the email should read NEW RESERVATION: CLASSROOM… Search your email inbox or trash for this email. At the bottom of this auto confirmation email there will be a box that reads “Change/Cancel Appointment.” Clicking this button will allow you to “Edit” your submission. Your originally submitted information can be retrieved here.
Q: PRACTITIONER COORDINATOR ROLE: What does the Practitioner Coordinator do?
A: In short, the Practitioner Coordinator at tewpractitioners@gmail.com job is to maintain the smooth operation of all TEW classes and to keep you, the teacher/ practitioner, informed of upcoming deadlines and relevant details. The coordinator offers the class and opens appointments to the public for signup, creates your social media event, schedules the 2-3 social media posts for class advertisement. If time allows, the coordinator offers direct support in the event that the Facilitator/Private Resource Hub has not provided, or cannot provide, a solution or answer for you. BEFORE requesting Coordinator direct support, refer first to our extensive Facilitator/Private Resource Hub on the Login Page. Additionally, refer to previous emails from the Coordinator for answers! TEW has VERY detailed directives and explanations on room rental processes, tutorials, and other guidelines.
The coordinator keeps limited office hours. If you need immediate answers to a time sensitive question, please call the shop and speak to our team. The Practitioner Coordinator is NOT a teacher/ practitioner personal assistant.
Q: INCLEMENT WEATHER POLICY: What about weather cancellations?
A: If Schools/ Churches/ and other government offices are closing due to inclement weather, so shall classes and room reservations at TEW. The Teacher will be given an opportunity to pick a date in the future to reschedule their room/class. Participants already signed up will be given an option to receive a refund, use class payment for future classes, or reschedule for the next available class.
Q: CLASS ENROLLMENT POLICY: My class attendance is low or zero, what now? Cancel or Advertise…
A: We do not cancel classes due to low attendance for multiple reasons *see Low Class Attendance Policy. A classroom reservation is, in effect, the acquisition of a space and time block that may have been utilized for another class. We require a 2-week cancellation notification. This allows us an opportunity to effectively find an alternate class/teacher to fill the spot on the schedule.
Canceling a class for any other reason than inclement weather negatively impacts community trust & the integrity which TEW has worked tirelessly to build since its origin. Frequent class cancellations create mistrust within the community and reflect badly on both the practitioner and The Energy Within.
Consider these Best Practice Guidelines for advertising and bringing attention to your class:
Boost class enrollment through Facebook’s paid advertising option. Co-Boosting your event with us, $5 boost to your class FB Event can produce surprising results.
Additionally, post & share your FB Event on the local “Kansas City Metaphysical Community Calendar” facebook group and other similar pages.
Initiate a post in the actual ‘Discussion’ section of your FB Event, this will trigger the facebook algorithm to show your FB Event to those who may have interest.
Make a general post sharing your event on your news feed or story feed.
Put your class, and yourself, out there and tell others what they will gain by coming to your event! If you don’t know how to do this, search Youtube “how to market my event on facebook” and you will get many results. Invest in yourself and you will win!
Low Class Attendance Policy: TEW is committed to providing consistent, high-quality classes. TEW respects the dedication of all attendees in our community to a practice and an evolution of growth. Regardless of class enrollment, TEW will commit to holding classes as scheduled in respect of EACH students valuable experience. Failure to uphold this policy can result in revoked room usage privileges.
Probationary Status: TEW reserves the right to place an Independent Contractor's room usage priveleges on probationary status for up to 3 months should Independent Contractor cancel classes with short notice, ie: less than a (2) week notice, without just cause or in a habitual or frequently occurring nature.
'Just Cause' refers to circumstances outside of the Independent Contractor's control; including, but not limited to, severe illness, family emergencies, unforeseeable events, or acts of nature that prevent the Independent Contractor from conducting the scheduled class.
Probationary action: If Independent Contractor fails to fullfill cancellation/reschedule requirements without 'just cause' during the 3-month probationary period, TEW reserves the right to revoke usage and could forfit customer payments.
Q: NEWSLETTER CLASS FEATURES: Why didn’t I see my class being advertised in the monthly newsletter?
A: If your class did not make it into our monthly newsletter there are two possible reasons. You may have failed to submit your class reservation with the complete information by the communicated deadline. If this is the case, please remember to be aware of the deadline next month. No extra effort will be made to promote your class in this instance. If your class was submitted correctly before the deadline, then dang it, we had an oversight! We are human and mistakes do happen. If this is this case, please let our practitioner coordinator know ASAP. We can make an extra effort to promote your class.